Why branding fails
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A brand is the feeling and perception somebody has about your product, your company, and your service. Branding is an intentional and consistent process of imprinting your brand story into the marketplace. And it's using every single touch point, but branding cannot solve everything. Sometimes branding does fail, and here are the top 10 reasons why.
Full transcript:
#10: NO BRANDING INSIGHTS
Your branding fails because there is no substantial insight to stand on. If you do not understand the audience you're trying to serve, and there's no core insight to make the decisions that you need to make, I can't help you.
#9: SALES, MARKETING AND COMMS ARE MISALIGNED
When these important channels of your company are frankly not connected and going in all different directions. It is very difficult to have the audience come back with one message. It is very tough for you to push a message through that helps everybody understand what you're trying to be known for. So fix the organization, make sure they're all aligned. Processes matter, people matter, organization matters.
#8: BRAND ONLY SEEN AS A LOGO, FONT, OR COLOR
Now, when brand is diminished to that level where it's only just about design, you really take away the potential and the ability of the company, product or service to be loved because brand strategy is the face of business strategy. So when it's pushed down to that level of just design, you're taking away its ability to be steering the company at that highest level.
#7: HR IS NOT SEEN AS A STRATEGIC PART OF THE ORGANIZATION
A large part of your brand strategy is getting your employees to be brand ambassador. They're the first group of people that really needs to love your brand. If they don't love your brand, how are your customers gonna love your brand? And so HR is such a strong component of the branding process and the branding activities, because they're the ones that help attract the best, retain the best, but also, enact your brand strategy internally, so you can turn everyone into a true brand ambassador.
#6: ORGANIZATIONAL CULTURE IS NOT ALIGNED WITH CUSTOMERS
This is a huge issue where you're trying to have a persona and personality towards your customers that is absolutely different from what your culture is in the company. That disconnect and that gap can cause your brand to fail. Think about this. If you are a very highly technical scientific company and that's the culture, but you're really trying to help moms or help caregivers care for their children, or you're entering a pediatric space. That disconnect is something that can be very hard to overcome.
#5: FOCUSED ON TACTICS, NOT STRATEGY
Now we all know that we have to execute the strategy, but if all of the focus is on creating tactics, that's really just throwing spaghetti on the wall. When you don't have an insight, when you don't have a strategy, and you're not spending time to decide what you're going to do and what you're not gonna do, it's wasting resources and it's creating spin. That can be a reason why branding can fail
#4: SHORT TERM OVER LONG TERM
Now, if everything that you're trying to do is short term, and you're looking at metrics at the short term, it can cause your branding efforts to fail. It can sabotage it because branding takes a long time. Creating that perception, owning that position in the consumer's mind or in the audience's mind takes time, give it time to win, give it time to be successful.
#3: ROI IS EVERYTHING
When every activity is measured based on the revenue it's supposed to bring in, you're really limiting the channels. You're really limiting that to a marketing function because everything else is trying to improve the reputation, trying to inject that feeling into the marketplace. And frankly it takes the air out of all your branding efforts–knowing that brand is a feeling, and branding is not a rational process.
#2: CEO DOESN’T UNDERSTAND OR CARE ABOUT BRAND
We can help make your brand matter, but if the top of the organization doesn't believe in building brands, it is an absolute uphill battle. Branding requires alignment. Branding requires leadership and branding requires bold moves. If leadership is not all in about zigging while everybody's zagging, taking this strategic directions that can take your brand to a different level to really make it loved. It's difficult.
#1: THE PRODUCT OR SERVICE SUCKS
It's hard to hear, but no matter how good your brand efforts are, no matter how good you're aligning all your channels, you're telling that one story, it, you can't deliver the value. If you can't have people fall in love with using the product, the service, all hope is lost. Your branding will fail.
Now that you understand what the top 10 reasons why branding can fail, you can put a plan together, address them, address them so you can really build the brand that is loved and truly capture the hearts and minds of your audiences.
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