Have you ever had an experience where you completely misunderstood someone else’s actions? Where you thought it meant one thing, but it was actually something entirely different? Scenarios like this probably happens all the time, but people probably never got to find out what was the real intent behind their behavior.
Everyone is fighting their own battles every single day. You have no idea what they have been dealing with behind the scenes. Leaders should understand that all interactions has an underlying intent and an underlying story that may deserve your deeper level of understanding before any judgement. It’s not about being soft, but about being human. Care. The only reason why people will follow you is because you care.